Refund policy

RETURN, REFUND, AND CANCELLATION POLICY

Every Obsidian Signature Co. item is created especially for you when your order is placed. Because our products are made to order, we do not accept returns or exchanges for buyer’s remorse, incorrect size or color selections, or changes of mind. Please carefully review all product descriptions, color options, and size charts before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or different from what you ordered, please contact us at [business email] within 30 days of delivery.

Include:

  • Your name and order number

  • A description of the issue

  • Clear photographs showing the item and the problem

Once the claim has been reviewed and approved, we will arrange a replacement or refund at no additional cost. Please do not mail an item back unless we provide specific return instructions.

LOST PACKAGES

If your package has not arrived by the estimated delivery date and tracking does not provide a resolution, contact us within 30 days of the estimated delivery date. We will review the shipment and determine whether a replacement or refund is appropriate.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned or must be reshipped because the customer provided an incorrect or incomplete address, additional shipping charges may apply.

ORDER CANCELLATIONS AND CHANGES

Because orders may enter production shortly after they are submitted, cancellations and changes are not guaranteed. If you need to cancel or modify an order, contact us immediately at hello@obsidiansignature.com with your order number.

If production has not started, we will make every reasonable effort to accommodate your request. Once an order has entered production, it cannot be canceled or changed.

REFUNDS

Approved refunds are issued to the original payment method. Processing times vary depending on the customer’s bank or payment provider. Original shipping costs are nonrefundable unless the order was damaged, defective, incorrect, or lost in transit.

CONTACT US

For questions regarding an order, return, refund, or cancellation, contact us at:

hello@obsidiansignature.com

Obsidian Signature Co. reserves the right to review each request individually. Nothing in this policy limits any rights available to customers under applicable law.